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Forgot your IRCTC password? Ask DISHA to book tickets

krishna murthy
The Indian Railway Catering and Tourism Corporation (IRCTC) now allows individuals to book tickets using Ask DISHA, a digital helpdesk.
The chat-based helpdesk, available on the IRCTC website and its mobile app, allows users to book travel tickets via text or voice chat.
The chatbot will address queries in English and Hindi.
The chatbot asks the users to enter a mobile number for OTP verified login.
After OTP verification, users would be able to access the helpdesk services.
The chatbot provides users with travel options and allows users to choose, pay and book a travel ticket.
Other features of Ask DISHA include checking PNR status, requesting a refund, checking refund status, access to booking history, e-ticket, and downloading Electronic Reservation Slip (ERS).
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