RBI directs banks to provide services to elderly at door steps
In a bid to ease the lives of senior citizens above the age of 70, the RBI has directed banks to provide them basic banking services at their door-step from December end onwards. The RBI asked banks to provide doorstep banking facilities to senior citizens of more than 70 years of age and differently-abled persons by December this year. Banks have been directed that senior citizens and specially-abled persons, including the visually-impaired, should be provided basic services like pick-up and delivery of cash, chequebooks and demand drafts at their residence. These facilities should include pick-up of cash and instruments against receipt, delivery of cash against withdrawal from accounts, delivery of demand drafts, submission of KYC documents and Life Certificates at the premises or residence of such customers. The notification further said that in addition to the facility of Digital Life Certificate under Jeevan Praman Scheme, pensioners can submit physical Life Certificate form at any branch of the pension-paying bank.