IRCTC fraud alert: Important advisory released
New Delhi, Aug 05: Till now customers were used to getting advisories from banks, financial institutions about not sharing confidential information like account numbers, passwords, ATM PIN etc, however, now IRCTC too has started doing the same.
Indian Railways' ticketing service IRCTC has started alerting its customers against frauds. According to Zee Business IRCTC has sent emails to registered users, where it has advised customers not to disclose any confidential information related to their Account number, ATM card, PIN, TPIN, CVV no. UPI details over phones/SMS/ e-mails, no matter how convincing/appealing such calls, mails may be. It notifies that there are attempts being made to fraudulently withdraw money from your accounts.
If
one
receive
any
call
from
an
unknown
number
claiming
to
be
an
IRCTC
representative,
one
should
not
take
such
a
call.
If
the
person
asks
for
personal
or
security
information
then
one
should
immediately
report
the
number
and
never
share
any
details.
IRCTC
also
said
that
it
never
makes
phone
calls,
sends
e-mails/SMS
asking
customers
to
give
their
personal
or
security
information
such
as
username,
password,
OTP,
Card/PIN/CVV
no,
UPI
Details
for
any
refunds,
TDR
or
any
other
case.
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It reiterates that E-ticket cancellation refund process is fully automatic and there is no human intervention. Also IRCTC advises that one should not share any booking or cancellation information on social media sites.
IRCTC has also advised users not to search Google or other similar platforms for IRCTC-related queries as these platforms may contain links posted by miscreants which may lure you into a trap.