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Indigo tweaks its web check-in policy, says it is ‘not compulsory’ to pay for seats


New Delhi, Nov 27: Hours after the Ministry of Civil Aviation (MoCA) said it is "reviewing the web check-in fees announced by the two low-cost carriers to see whether they fall within the unbundled pricing framework," IndiGo on Monday, 26 November, tweaked its decision.

Indigo tweaks its web check-in policy, says it is ‘not compulsory’ to pay for seats

Budget airline IndiGo on Monday clarified that passengers will not have to compulsorily pay for their seats during web check-in. The decision comes after a huge public outcry against IndiGo's move to charge the passengers for selection of any seat while doing web check-in for a flight.

Now, IndiGo and SpiceJet passengers will have to pay extra for web check-in services

The government's response came after IndiGo, on Sunday, said passengers will now have to pay up to Rs 800 extra if they opt for web check-in, as the airline has revised its policy.

Earlier, the budget carrier charged only for seats of a particular type - like a window or an aisle seat or a seat having extra legroom when - passenger opted for online selection.

Meanwhile, the railways tweeted on Monday, in an apparent dig at budget carrier IndiGo's decision to levy charges for web check-in for all seats.

IndiGo reports temporary system failure, passengers stranded

"Why pay a premium for web-checkins on flights. When you can just take a train?.'' Last month, the railways had scrapped the flexi-fares in 15 premium trains in which the occupancy is less than 50 per cent throughout the year.

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