IndiGo ground staff manhandles passenger at IGI airport, airline apologises
Private airline IndiGo was on Tuesday accused of manhandling a passenger at Delhi's Indira Gandhi International Airport in the month of October. The passenger, identified as Rajiv Katyal, had flown in from Chennai on 6E 487.
The video shows the ground personnel asking a passenger why he used an abusive word against them. The passenger fought back and fell to the ground in the melee. Following an argument, they are seen assaulting the passenger instead of taking him to the Central Industrial Security Force personnel or other appropriate authorities.
Civil Aviation Minister Ashok Gajapathi Raju sought a report from Directorate General of Civil Aviation (DGCA) of the incident. ''Violence of any sort is deplorable and should result in criminal action,'' he was quoted as saying.
Meanwhile, IndiGo Airlines issued a statement regarding the incident. ''Incident probed by designated committee. Took action against staff who was main culprit, by immediately terminating his employment,'' the statement added.
Earlier this year a passenger, Dr David Dao, was dragged out of a United Airlines plane at Chicago's O'Hare International Airport as the airline needed to free up seats for flying crew members, triggering an outrage, with passengers threatening to boycott the airline.
A video showed Dao bleeding profusely from his mouth after three airport security officials grappled with him. In India, the aviation ministry unveiled rules for a no-fly list for unruly passengers that imposed a ban on flying from three months a lifetime. However, the rules do not deal with misconduct by airline staff.