Dial toll-free number 1955 to report call drops
New Delhi, Dec 19: The Union government decided to launch a toll free number to report call drops on toll-free number 1955 on Monday evening. The government says that it would be taking a feed back from telecom subscribers on call drops.
"Short code 1955 has been allotted for IVRS system on call drop," government sources say. Provisioning of this number will be mandatory for telecom operators and should be accessible for local and STD calling.
As per a letter by the department of telecom to operators in last week of November the '1955' number 'is for the outbound calls to the subscribers, the IVRS system will have to present a pre-defined CLI (caller line identification) to the subscribers, through short code '1955'.
The state-run telecom firm MTNL has been directed to configure this short code. Telecom operators have been directed not to charge any integration, maintenance, operational fee from MTNL.
The Cellular Operators Association of India says that the industry has sought further technical clarifications from DoT on routing, charges etc for the implementation of the short code 1955 for IVRS system. Director General COAI Rajan S Mathews says that the industry remains committed towards addressing the issue of call drops and is continuously working shoulder to shoulder with the government, enhancing both investment and infrastructure.