62 % subscribers still facing call drop problem, reveals a DoT survey
The DoT survey sought direct feedback from 2,20,935 subscribes by automated call service.
A survey by the Department of Telecom has revealed that around 62 percent of the mobile subscribes are still facing the call drop problem.
Telecom
companies
had
sometime
claimed
that
there
was
a
significant
reduction
in
the
call
drop
rate.
A
DoT
statement
said
that
about
1,38,072
of
the
2,20,935
subscribers
who
participated
in
the
survey
reported
call
drops.
The survey, which was conducted between December 23, 2016 and February 28, 2017, sought direct feedback from subscribers by automated call service.
Over 16.61 lakh calls to subscribers of all telecom service providers were made by Integrated Voice Response System during the survey, said a PTI report.
The telecom department shares these feedbacks from the consumers with telecom companies so that they can take action.
A total of 9,328 cases have been resolved by telecoms since IVRS initiative.
OneIndia News