Don't harass taxpayers, I-T officials told

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Efforts on to make I-T service smooth
New Delhi, Nov 8: The Central Board of Direct Taxes (CBDT) on Friday asked Income Tax (I-T) officials not to cause inconvenience to taxpayers and ensure that their grievances are rightly addressed, a Times of India report said.

The officials have also been instructed to observe cleanliness and punctuality to make the service customer-friendly and also not to tamper with appointment timings unless it is unavoidable. Tax offices across India have been asked to settle the grievances within a deadline.

The latest measures follow up the CBDT chairman's dos and don'ts orders given to the officers, the report added.

Officers have also been asked not to engage in assessments that could scare the tax-payers. Assessments without proper basis could lead to adverse effect, the authorities felt.

The CBDT has also assigned the job of monitoring the entire process to senior officials.

The BJP promised an economic turnaround if voted to power and although the Narendra Modi government is yet to produce the much-awaited magic in the financial sector, it has shown that it is not reluctant to take the necessary steps. Union Finance Ministry Arun Jaitley laid a roadmap to organise the tax regime in July.

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