For addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors, Minister of Communications Manoj Sinha launched "Twitter Sewa".
Launching the facility, he said that it will provide a transparent, clean, responsive and accountable administration.
He also said that this is in tune with Prime Minister's vision of "minimum government, maximum governance". Minister further added that from the Prime Minister himself to all ministers and their ministries are connecting with Indian citizens through live communication platform to provide a transparent, clean, responsive and accountable administration.
The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorise them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, customer is the king and this is all the more relevant for BSNL and MTNL.
The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.
He further added that, "The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge".
The Minister also underlined that there are chances that this twitter seva may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same.
He also expressed hope that the Telecom operators from Government as well as private and the Department of Posts shall use the utility of "Twitter sewa" to the fullest to address the grievances of the public.