"A passenger had asked for a special meal and so the flight attendant got his food tray from the galley. Soon after it was placed onto the tray, the passenger was heard screaming. The lunch which was wrapped in a cling film had a lizard scurrying from under a burger.
Later, the passenger filed a complaint with the airline. However, there has been no official response from Air India.
The cabin crew members said that they have been complaining, over months, about unclean galley carts and presence of cockroaches in them.
This incident is yet another blow to the image of already-beleaguered airline.
Air India denies reports of lizard in food tray
National passenger carrier on Saturday denied reports of a lizard being found in the food tray of a passenger on board its New Delhi-London flight. The airline has termed it a "hoax" to tarnish its image.
"This incident never happened. As there is no record of it, no complained that was filed either in London, New Delhi or on-board the flight.
No cabin crew or even the other passengers on the flight are even aware of such an incident and no one has come forward to complaint even now," a senior Air India official in New Delhi said.
"It is clearly a hoax. This all started with a picture appearing on Twitter. We are investigating the matter, as to who has placed the picture, and what is the claim of that person," the official added.
The airline has warned that if the incident actually turns out to be a hoax, which it is certain-off, then it may also resort to legal action.
"Our food is catered by the India's best hospitality chain the Taj. The Taj Stats delivers one of the finest and award winning in-flight food. This is all being done to tarnish our image," the official added.
(With inputs from agencies)