Mumbai, Oct 29: A woman was denied permission to fly with IndiGo as she was accused of wearing an "indecent dress". The incident brought severe criticism for the airline.
It has been reported that the woman, who was a former IndiGo employee and sister of a present employee, was barred from taking her IndiGo flight from Mumbai to New Delhi.
The incident took place on Monday, Oct 26. The woman, however, was allowed to fly in the next flight when she changed her dress and wore a "decent" outfit.
According to IndiGo's guidelines, its employees and their family members can its employees and their family members can travel through IndiGo using the "staff leisure travel privileges". But they need to follow a specific dress code.
IndiGo officials claimed that the woman was barred from boarding the first flight as she had disobeyed the specific dress-code mentioned by the airline in its guidelines.
Meanwhile, two passengers, who supported the woman, reportedly said that they too were harassed by IndiGo officials for supporting the woman.
While questioned, IndiGo issued an official statement. Media reports quoted the management as saying, "We regret that an IndiGo passenger (who happens to be an ex IndiGo employee and a family member of a current employee) experienced an untoward behaviour at the Mumbai airport..."
"As per the guidelines outlined, employees and the nominated family members are required to maintain a specific dress code, as and when they fly with the airline under the staff leisure travel privileges. Keeping in mind this policy, the Mumbai ground staff followed the protocol to brief this passenger on the dress code policy," the statement added.