IndiGo accounts for over a third of lost baggage complaints

New Delhi, Mar 8: Low-cost carrier IndiGo accounted for more than one-third of all the missing baggage complaints received against all the eight airlines this January, with the total complaints standing at 274, official data shows.

Of the total 1,197 complaints for various service deficiencies of airlines during the reporting period, 274 were about the baggage issues with 103 complaints coming from IndiGo passengers alone, the figures show.


Besides baggage problems, other complaints received by the airline are related to issues such as refund, flights, customer service and fares, among others.

Another low-cost carrier SpiceJet, which was going through severe fund crunch, had the maximum number of complaints by its passengers in January (330) followed by national carrier Air India (252) and Jet Airways (229), the data showed.

While SpiceJet received the maximum number of complaints from its passengers on refund issues and flight problems, majority of complaints against Air India were on account of flights and customer service, according to the data.

Most of the complaints by the Jet Airways customers were related to flights, while it also received the highest number of complaints (32) on staff behaviour during January 2015.

IndiGo and GoAir received 195 and 169 complaints, respectively, during this period, while AirAsia India had 15 complaints for deficiency in services.

Tata-SIA joint venture carrier Vistara received two complaints for customer service deficiency in the very first month of its operations. Vistara launched its flight services in the country on January 9.


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