The State Consumer Commission awarded the damages saying the supply of credit card statement details of the card holder to a third party is a "violation of confidential relationship" between the bank and its customer and "betrayal of trust."
"It appears that in case, the copies of account of the complainant were produced before the civil court. Such accounts are universally treated as confidential account and are not supposed to be supplied to any one without prior approval of the account holder."
"The availability of the said account to a third party, which produced it in the civil court, is therefore a flagrant violation of confidential relationship between a bank and a customer and a betrayal of trust, which not only calls for alarm and dismay but also adequate financial compensation," said the bench presided by Justice Barkat Ali Zaidi.
The commission fixed the liability solely upon the manager of the bank's Punjabi Bagh branch here saying "he has to owe responsibility for all matters relating to the branch".
"The opposite party 1 who is the branch manager has therefore to be held responsible for the leakage," it said, adding, "opposite party 1 Hemant Kumar, Branch Manager, Citi Bank, will pay Rs 15,00,000 as compensation to the complainant (Amit Mittal)."