The two airlines accused makemytrip.com of showing partiality to other airlines such as Kingfisher Airlines, GoAir and SpiceJet. The travel website also has been accused of continuing its opaque fare policy in which customers get flight tickets in low price but would come to know of the airline's identity only after booking the tickets.
According to JetAirways and IndiGo officials, opaque fare policy followed by MakeMyTrip is anti-consumer policy. Earlier, JetAirways officials had called opaque fare policy a destructive and harmful practice, a breach of Director General of Civil Aviation (DGCA) fare rules. Jet also demanded the regulator (DGCA) to curb the practice.
Following the decision of JetAirways and IndiGo, the travel portal would definitely face huge loss in its business as the two airlines hold almost 50-60 percent of the market share.
However, makemytrip.com claimed that the fares of flight tickets shown in their portal are displayed only after consultation with the airlines.