The facility will start soon as IRCTC has acquired the department of telecommunication's nod. The new facility aims to provide faster services to the travellers. The calls can be made from all telecom operators.
By this service, rail passengers can avail lots of information starting from availability of accommodation, tatkal booking, train number and its name running between two destinations, concessions and cancellation rules. Railway authority said that the service will be like value-added passenger related services.
Meanwhile, railway inquiry number (139), which facilitate the basic service like PNR details will continue. The new service initially will be available in English and Hindi and will be slowly extended to all regional languages.
The new number (138) is expected to decrease the pressure of the existing rail inquiry number (139) that handles more than 8 lakh calls daily. Moreover, the new number with up-to-date technology will offer the passengers with quick and correct information.