The Northern Railway General Manager S K Budhalakoti commented on this new venture, “Through Facebook we are informing the general public about the latest development activities and facilities being provided in the railway station and responding to queries about Railways. We also inform the passengers regarding the running position of the trains and their platform numbers at three major stations - New Delhi, Old Delhi and Nizamuddin."
The Facebook page was launched by the Delhi division in April and already has a large number of followers. Budhalakoti also added the functioning of a centralised SMS-based complaint monitoring system to tackle the timely receipt of complaints. This system was extremely effective which was evident in the drastic reduction in the number of complaints.