Vodafone warns of suing customer for defamation

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Mumbai, Jun 4: Cellular giant Vodafone has warned its customer with a law suit after he posted on facebook the numbers and names of the service executives who failed to help him in service.

Dhaval Valia, the customer changed his service operator to Vodafone this year in Apr. Dhaval said that he was unsatisfied with the customer care service and brought out his anger through his updates on social networking site, facebook.

After he posted the cell phone numbers of the company's executives he spoke to, he got a legal notice for his act.

"When I first posted, my friends who were also having problems with the service asked me whom should they escalate it to, so I posted it within my group of friends," said Dhaval.

After Vodafone refused to comment, sources said that Dhaval's facebook updates and his unpleasant conversations with the executives landed him in trouble and the line between protection of privacy, defamation and freedom of expression had become blurred.

Though complaints through private online page about the company's service is not defamatory, legal experts say that a person should make sure that he should get his facts right.

"It should be true, the person should stick to the facts and not make it personal,"said Mohit Kapoor, a lawyer.

OneIndia News

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