Mumbai, Feb 16 (PTI) The Chhatrapati ShivajiInternational Airport (CSIA) has emerged as one of the topperforming airports in the annual ACI Airport Service QualityAwards for 2010.
It has been rated the second best airport worldwide forairports in the 15-25-million passengers per annum (mppa)category as announced by the Airports Council International(ACI) yesterday, a press release issued here today stated.
This is a distinct and considerable improvement over theearlier ranking of 12 for 2009 in the 15-25 mppa category, itsaid.Mumbai International Airport Pvt Ltd''s Managing Director,G V Sanjay Reddy, said "at MIAL, we have always worked towardsthe goal of quality service and have strived to cultivate acustomer-oriented service culture at CSIA. We are both happyand proud that CSIA continues to win accolades and gaininternational recognition year-on-year for its servicestandards and facilities."
"It will be our endeavour to maintain and ensure deliveryof the highest standards of service at all times at CSIA," hesaid.
The ASQ passenger survey undertaken by ACI, an autonomousand independent body, measures customer feedback on a range ofservice delivery parameters that track the customer experienceat an airport from the moment of arrival to the departuregate.
Analysis of this "real-time" data, recorded on the day oftravel, serves as a guide for better aligning serviceprovision with customer expectations. By benchmarking anairport with other similar airports, ASQ enables airports tosee where they stand in competition with their peers.
This, in turn, helps airports to prioritise improvementprojects and validate their investments in new facilities andservices, the release said.