Citibank inaugurates new customer-friendly branch in Pune

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Pune,Aug. 14 (ANI-Business Wire India): Citibank India today inaugurated its new state-of-the-art branch premises in Pune at Koregaon Park on the North Main Road.

The new branch premises were formally dedicated by Shirish Apte, CEO, Citi Asia-Pacific together with Pramit Jhaveri, Citi Country Officer, India and N. Rajashekaran, Country Business Manager, Global Consumer Group, Citi India.

This new branch reflects Citi's global design template that has evolved from a traditional, transactional banking environment to a more intuitive, customer-friendly layout. These new premises emphasize enhanced relationships by offering customers a more comfortable and collaborative space to conduct business, greater privacy and more effective use of technology. In its new location, the Branch will continue to provide the full range of Citibank's products and services to Pune's retail and institutional clients, including 'Citigold', the Bank's flagship, wealth management platform for high net worth customers.

On inaugurating the branch, Shirish Apte, CEO, Citi South Asia said, "I am delighted to dedicate this new branch in Pune that has an exclusive state-of-the-art Citigold Select Lounge. Citibank has a very long history in India and India remains one of the priority markets for the company. As such, we will continue to make significant investments in India across a wide range of businesses and services and our customers and clients in Pune should see the benefits of these investments."

Speaking at the inauguration, Pramit Jhaveri, Citi Country Officer, India said, "The prime location of this new branch underlines our commitment to deliver a superior banking experience, catering to the changing needs of our customers. Strengthening our presence in the city demonstrates the importance we place on being the bank of choice for our customers and is indicative of the many growing opportunities the city presents to further our consumer and commercial banking franchise here."

Unique to this new Pune branch is the fact that it is one of the early Citibank branches in India to house an exclusive CitiGold Select Lounge. This dedicated space will specially cater to the branch's Citigold clients whose needs are increasingly getting more complex and specific, requiring a higher degree of personalization and specialization.

Among some of the key design enhancements at the new Pune branch that come together to differentiate the customer experience are the use of warm colors, comfortable furniture, larger-scale window graphics, greater privacy and the use of swivel flat-screen monitors and round tables to facilitate more productive customer/consultant discussions.

Citibank's branch network in India spans 42 branches across 30 cities. The Bank operates a total of ten branches in Maharashtra of which six branches are located in Mumbai and one each in Pune, Nashik, Akola and Nanded.

Citibank Pune branch is open Monday through Friday from 10 AM to 6 PM and Saturday 10 AM to 2 PM. In addition, customers have access to 24-hour banking through multiple channels such as CitiPhones, Citi Mobile, Citibank Online (www.citibank.com/india) and ATMs.(ANI)

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