The beta version went online about a week ago, after IRCTC decided to make the website more user-friendly.
IRCTC, which offers online train ticket booking, hotel booking, cab booking, packaged holiday booking, and many other online services, roped in BroadVision to make it possible.
Speaking on the website's makeover, Subir Agrawal, director - Consulting, BroadVision - Asia Pacific Region had told an online technology news website that the new interface is intended to increase the number of visitors who book rail tickets using the site.
“We observed that out of the total number of visitors to the IRCTC only 45 per cent book tickets. Our aim is to increase this number of visitors by making the process more interactive and easy," CIOL quoted him as saying.
The new version of the website has been hailed for providing an option for instant booking; which means that the travellers need not login or register for booking tickets or accessing other services.
Unfortunatle, however, IRCTC's initiative is being marred by negative responses. Those who gave the beta version a try are of the opinion that the promised user-friendliness has not be delivered.
Besides this, there is a confusion on the domain names. IRCTC owns and runs two domain names www.irctc.com and www.irctc.co.in. However, the existence of another similar domain name www.irctc.in brews confusion in the people's minds, as typing this domain name on the browser does not led to the IRCTC website, a blogspot post on the issue pointed out.