Melbourne IT signed a deal with HCL on Friday, Apr 30 to suport its three-year project, which will enable Melbourne IT to enhance the value of the company"s customer base by allowing the business to sell customers the full suite of services across business units and geographies.
"Melbourne IT is pleased to have secured the services of HCL Technologies for this key project. The IWS project is a mission critical part of accelerating the future growth of our organisation and we are confident that bringing HCL"s experience and expertise on board will help ensure the complete success of the project," Melbourne IT Chief Operating Officer, Damian Walsh, said.
With the help of the project Melbourne IT will be able to get a single view of the each customers globally. The stronger billing processes will help the customers to increase its revenue realisation.
And the enforcement of process consistency supprted by reducing the number of systems requiring IT support, customers can enjoy better productivity, efficiency and cost savings benefits.
Speaking about the deal, Virender Aggarwal, Executive Vice President for APAC & MEA, HCL Technologies said that the company is gearing up to serve the customers in the region.
"We are delighted to be the partner of choice to Melbourne IT. With over 1,000 professionals servicing our operations across Sydney, Melbourne and Brisbane, HCL is well geared to service our customers in the region. Melbourne IT has a culture of customer centricity, innovation and continuous improvement and by drawing on HCL"s global integration experience and local capabilities, this program will enable them to have the flexibility to create streamlined operations, resulting in enhanced experience for their customers and increased value to their bottom line," said Aggarwal.
Ram Krishna, Senior Corporate Vice President, EAS, ETS and M&A, HCL Technologies said that the deal will provide HCL with an opportunity to redefine the core of customers" business.
"Post global financial crisis, organizations are looking at enhancing their business competitiveness and are undergoing significant transformation in the process. This has created tremendous opportunities for organisations like ours to provide IT services that redefine the core of customers" business and help them transform and evolve," Krishna
"Melbourne IT is a prestigious project for us. We are committed to creating innovative solutions which will result in increased revenue realisations, enhanced productivity and definitive cost savings for the customer."
As part of the IWS project, Melbourne IT and HCL Technologies will work in collaboration with with Oracle to implement a unified financial management system, which will help in ibusiness competitiveness across the company.
The IWS project has already begun and it is expected to be completed in 2012.