Bangalore, May 27: The BPO subsidiary of Indian software major Infosys Technologies bagged level 5 rating for the e-Sourcing Capability Model (eSCM-SP:V2.0) by Carnegie Mellon University's IT services Qualification Center (ITSQC).
Infosys BPO is the second company in India and third globally to be rated as a level 5 eSCM-SP provider. The certification states that Infy has implemented, recognised best practices for the eSourcing industry and has shown a sustained commitment to improvement. In 2007, the Infosys BPO was certified at level 4.
The eSCM-SP is a supreme model which see through the critical issues related to the BPO spectrum. It is largely used by the clients in the IT-enabled outsourcing industry worldwide to evaluate, select and monitor service providers.