Infosys BPO is the second company in India and third globally to be rated as a level 5 eSCM-SP provider. The certification states that Infy has implemented, recognised best practices for the eSourcing industry and has shown a sustained commitment to improvement. In 2007, the Infosys BPO was certified at level 4.
The eSCM-SP is a supreme model which see through the critical issues related to the BPO spectrum. It is largely used by the clients in the IT-enabled outsourcing industry worldwide to evaluate, select and monitor service providers.