"Air France apologises for the ill-treatment meted out to passengers and understands the annoyance expressed by some of them. Exceptional circumstances made the situation particularly difficult," the airline said in a statement.
The Air France Airbus-A330 flight AF 218 was delayed after the pilot noticed some vibrations coming from the cargo hold. Indian passengers who reached Mumbai on Tuesday, May 12 had complained of 'ill-treatment' and alleged racial bias on the part of the airline employees.
"The airline did not give any reason for the delay and dumped all Indians in a small room," an Indian passenger said after landing in Mumbai.
However, the airlines said that its staff made sure that all the passengers were served and comfortable.