Industry leaders to share IT service management best practices

New Delhi, Mar 3 (ANI/Business Wire India): QAI Global Institute (www.qaiglobal.com), the leading organization addressing Operational Excellence, recently announced the 4th International Colloquium on IT Service Management (ITSM) 2009 to be held in Bangalore on March 16 as a platform for sharing best practices in the domains of ITSM (IT Service Management) and IMS (Infrastructure Management System).

ITSM 2009 will address questions like how ITSM can provide better quality, higher levels of service and become a profit center instead of a cost center, how it can help organizations struggling to define processes and process flows and how an organization can achieve stronger alignment of business and IT.

ITSM 2009 is co-organized by British Computer Society (BCS) and is being supported by various Software Process Improvement Networks (SPINs) and sponsored by corporates like IBM.

Fourth in the series, the key focus of ITSM 2009 is to propagate ITSM benefits, best practices and knowledge sharing for attendees.

The participants get an opportunity to interact live with industry leaders, meet and chat with peers, get access to useful IT Service Management best practices at one platform.

The colloquium will include keynote presentations, industry expert breakout sessions, products and tool presentations, exhibitor expo, half / full day tutorials and numerous networking events.

The colloquium will also see illustrious speakers including Arvind Tawde, Senior Vice President and Chief Information Officer, Mahindra and Mahindra, T R Srinivasan, Vice President and Chief Delivery Officer, Microland, Kothandaraman Karunagaran, Director and Head, Infrastructure Business, CSC, Col. T.L. Sharma, Operations Director, Quality, HCL Comnet, Rajendra Dhavale, Director, Technical Sales, CA India among others. Some of the topics that will be discussed during the day will be the role of IT Service Management in business strategy, IT Governance and ITSM , making sense of ITIL v3 IT service life cycle, where does the Service Desk fit in and the ROI and other financial realities of ITSM.

The IT Service Management Leadership Awards 2009 will be launched this year at ITSM 2009. The Award recognizes leadership and contribution in the field of the booming IT Infrastructure Management Services.

For over 15 years, QAI has brought together international representatives and recognized thought-leaders to share information, learn new software quality processes, and discuss software practices through a number of prestigious events like Asia SEPG Conference, Project Management Leadership Conference (PML), IT Service Management Conference (ITSM) and the International Software Testing Conference (STC). (ANI)