Haryana Bijli Nigam to use mobile vans for power complaints

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Chandigarh, Nov 2 (UNI) Under its ongoing program of ensuring better services for eletricity consumers, the Uttar Haryana Bijli Vitran Nigam will provide mobile vans at each district headquarter in its command area by the end of this month.

This move will help attending consumer complaints regarding power supply promptly. The facility of mobile van will be available round-the-clock.

A spokesman of the Nigam said here today that it has been planned to provide a fully equipped mobile van to Panchkula during the first week of November. It has been extend this facility to districts Ambala, Yamunanagar, Karnal, Kurukshetra, Kaithal, Panipat, Sonipat, Rohtak, Jind and Jhajjar by the end of November.

These vans will be controlled by the Executive Enginees of the areas concerned.

He said that instructions have been given to the field officers to immediately set up Bijli Suvidha Kendras (BSKs) at each district headquarter with a common telephone number for all the BSKs. The Nigam has earmarked Rs 4 crore for setting up BSKs during the current fiscal.

Initially the electricity complaints will be registered at these Kendras and the staff of the areas concerned will be deputed to attend the complaints. The Nigam will also explore possibility of converting some of the BSKs into large call centres for handling complaints pertaining to outages and commecial matters too.

In addition the tripping on 11 KV feeders affecting continuity of power supply and increase in line losses will be intimated by the field staff to the SDO's if its duration is more than 30 minutes and to the Executive Engineer concerned if the same exceeds 60 minutes.

Similarly, every tripping of more than 90 minutes will be reported to SE and if it is for over two hours the intimation will be given to the Chief Engineer concerned. It will be mandatory to report trippings of more than three hours duration to Director Technical and Managing Director alongwith reasons and efforts made to restore the supply.


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