Emphasising the role of BPO Suite in the KPO Space, Suresh Sambandam, Founder & CEO of OrangeScape said, "The varying nature of jobs and the intensive intelligence involved, keeps the knowledge services industry at the high-value end of outsourcing. At the same time, the very nature of such services makes it complex for the business to measure and predict the progress of the jobs".
"Our solution provides an integrated environment for the knowledge experts & managers to systematically plan, track and manage the production floor. Keeping track of how your employees are occupied, helps you plan better, improve utilization and therefore increase your profitability," he added.
Most importantly, the suite offers a pan-optical view of the production floor with the real-time visibility into people & process performance. This enables the BPO firms effectively meet the higher quality standards and provides valuable insight into their business.