Chandigarh, Sep 24 (UNI) Rajya Sabha Secretary General V K Agnihotri today stressed the need for good governance with focus on seven elements.
The 7 elements are : Information/Transparency, Convenience /Choice, Customer focus, Confidence, Work Culture, Tolerance and Mutual respect, he said in his keynote address at a sensitization conference on " Total Quality Management " (TQM).
The conference was organised by Mahatma Gandhi State Institute of Public Administration here.
Speaking at the conference, Punjab Chief Secretary Ramesh Inder Singh stressed the need for efficient and effective delivery of public services with little or no transaction costs, to end the menace of corruption from public life.
He said that total quality management could be achieved by providing transparent administration and ensuring quality delivery of public services.
Stressing upon the need for simplifying rules, procedures and practices and documenting of rules, The Chief Secretary said " we must improve our grievance redressal mechanism for citizens by formulation and implementation of Citizen's charter." Mr Padamvir Singh, Joint Director LBSNAA, Mussorie, gave a presentation on the implementation of TQM in the government system.
Mr Sachit Jain of Vardhman Textiles spoke on TQM implementation in Private Sector. Mr Vijay Kapoor, Principal Consultant, PTU Gian Jyoti School of TQM and Entrepreneurship spoke on quality in service sector.
Senior civil officers from Punjab, Haryana and Himachal Pradesh participated in Panel Discussion of TQM.
UNI VKJ BP1848