UHBVN to set up ten more customer care centres

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Chandigarh, Jul 31 (UNI) To provide better services to electricity consumers, the Uttar Haryana Bijli Vitran Nigam has planned to set up ten new customer care centres at district headquarters at a cost of Rs four crore during the current financial year.

At these centres the facility of payment of energy bills, registration of consumer complaints relating to power supply, correction of inaccurate bills, acceptance of files from the applicants for release of new connections, reconnections etc would be provided to the customers.

The Nigam would ensure that energy savers of good companies are also available at these centres for which the companies will be authorised to set up their sale counters, an official spokesman said.

He said that the Nigam has also planned to provide the facility of a toll free telephone at these centres for registration of consumer grievances regarding power supply.

It has also been planned to generate electricity bills of bulk supply, HT and LT industrial consumers at these centres for the convenience of consumers as well as the Nigam, he added.


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