Mumbai, July 16 (UNI) IBM India, in association with S P Jain Institute of Management here, today announced the launch of Centre for Service Management and Engineering to simulate and analyse innovative service delivery related processes, people and other resources.
The Centre would cover areas of manufacturing, retail, telecom, banking and financial and technology services and address the gap of a formal practice and education in Services Science Management and Engineering (SSME) for the services innovation led economy of the 21st century.
Announcing the launch of the Center, Kevin Wright, Program Director, SSME Strategic Initiatives, IBM said, ''India has been experiencing high growth in retail, communication, transportation, financial, as well as information services. The creative capacity of the service sector for new industries and business has scarcely been tapped. The Center for Service Management&Engineering aims to provide the basic skills in the science of services to enable a whole new set of service sector entrepreneurs, as well as more successful transformation of business performance in existing large companies.'' The Centre for Service Management&Engineering will undertake projects from services sector companies to model, simulate and analyze in-depth process, people and other resources required to make delivery more robust, agile and cost-effective. It will further document, publish and share project outcomes in open collaborative formats under Creative Commons License.
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