New Delhi, Jul 9 (UNI) With the competition hotting up among insurance companies to provide a better customer service with an eye to capture the larger pie of the market, insurance majors are developing innovative means making consumer the king.
An instance of this was the announcement today by MetLife India Insurance Company Ltd (MetLife), inking pact with Siemens Enterprise Communications to launch a service enabling the customers to have round-the-clock access to the company for details regarding his policies.
''MIVRA MetLife Integrated Voice Response Application (MIVRA) is especially designed to expand the access opportunities to more customers, raise the efficiency bar of the service levels provided and at the same time reduce costs for the organisation,'' a Company spokesperson said here.
This is the first deployment of its kind offering a challenge to its rivals.
With this system, customers can check the renewal premium due along with the due date, request for a premium paid certificate through e-mail or courier, fix appointments for medical examinations and check their application status online.
MetLife India Insurance Company Ltd (MetLife) is a joint venture between New York-based MetLife International Holdings, The Jammu and Kashmir Bank, M Pallonji and Co Private Ltd and other private investors.
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