Addressing a press conference here today, Chief General Manager (CGM), Bihar Telecom Circle, S C Mishra said the circle has come a long way in developing telecom infrastructure in the state to meet the requirments and aspirations of its customers.
He said, ''customer satisfaction is our ultimate goal and we are committed to fulfilling our promises. This is why BSNL has taken a host of short and long term measures for improvement in service quality and customer care during the current fiscal.'' Mr Mishra further informed that the company has embarked upon an ambitious developmental programme for the current fiscal during which 12,00,000 lines capacity, 14,00,000 new connections, 89,000 broadband connections and 15,000 internet connections are proposed to be added.
A three months crash programme has already been launched this year for bringing network performance to normal level, particularly for the portion of network affected by OFC cuts, which is the biggest worry of the company causing concerns among the customers. T To rectify this, mobile HLR and STP equipment are being installed at Patna which were earlier functioning from Bhagalpur and Ranchi respectively. Infact 250 KMs of overhead optical fibre cables are being laid as replacment.
'' Installation of digitial Microwave systems in flood affected and sensitive areas, creation of shorter and more number of optical fibre rings and creating media diversity are other important steps of the programme'', he added.
A new call centre as a customer care initiative is proposed at Patna to answer the queries regarding services, tariff, billing and broadband connection from across the state round the clock round the year. It will be accessed by dialing 1500, a toll free number, Mr Mishra said. He also informed about the commencment of post paid ''Cell one'' bill payment through electronic vouchers and proposed launch of a new look Bihar Telecom Circle website.