Call centre to provide counselling on reproductive health/ populat

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New Delhi, Jun 10 (UNI) With the country having a population of over a billion, the government is now taking help of Call Centre for counselling on reproductive health, family planning and infant health to achieve population stabilization.

This has been launched soon after the All India Institute of Medical Sciences launched a course on providing training/ counselling to people.

People, especially adolescent, newly married and about to be married couples could now call on telephone number 66665555 and seek advice. The advice is given primarily in English and Hindi and all call centre agents are trained by medical professionals to provide counselling.

The Call Centre-vCustomer Corporation- will provide advisory services on population stabilisation, a major initiative of Ministry of Health and Family Welfare, Government of India.

The vCustomer Corporation, a leader in delivering customer care and loyalty solutions, in association with Jansankhya Sthirata Kosh is an autonomous society of Ministry of Health&Family Welfare has launched the service today.

It would initially provide support to callers from Delhi and NCR including Ghaziabad, Bulandsahar, NOIDA, Gurgaon, Faridabad and Mewat. Technical support for this initiative has been provided by NIC, NASSCOM and the Central Bureau of Health Intelligence (CBHI).

With this engagement, all calls to the India single number 6666-5555 shall be routed to the centralised vCustomer contact centre based in Delhi.

Speaking on the occasion Ms. Shailaja Chandra, Executive Director, Jansankhya Sthirata Kosh (JSK) said, "The idea of unique call centre came from medical practitioners who felt that even basic knowledge about reproductive health was very poor. Helplines cannot address the width of subjects on which people need information.

Hence JSK has started this initiative".

"We are pleased to support JSK in their promotional and support schemes, programmes, projects and initiatives." said Sanjay Kumar, chief executive officer, vCustomer Corporation." This partnership has given us a chance to support JSK by providing continually superior call centre services to reach a wider audience and to promote the extremely sensitive and critical issue of population stability in India." UNI AJ AKJ VC1820

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