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Jet Airways launches e-commerce initiatives
New
Delhi,
May
29:
In
keeping
with
the
commitment
to
customer
service
excellence,
Jet
Airways
has
introduced
a
set
of
key
e-commerce
initiatives.
Jet's
keen
emphasis
on
the
adoption
of
the
most
advanced,
cutting-edge
technology,
the
airline
has
become
the
first
Indian
carrier
ever
to
implement
Bar-coded
boarding
passes
(BCBP),
an
IATA
standard
solution.
The BCBP can be automatically scanned at the boarding process, avoiding manual boarding and thus enabling multiple flights to be handled at a single gate. Having introduced BCBP at Singapore airport, Jet Airways plans to introduce these at Hyderabad and Brussels airports in the near future, Jet CEO Sudheer Raghavan said in a statement today.
In an effort to improve customer satisfaction, the airline has re-launched its website-- jetairways.com-- with a new look, enhanced usability and performance. The revamped website now also includes a simplified Chinese and traditional Chinese language site to cater to Chinese speaking passengers in China and Hong Kong, as well as live Weather updates, powered by the world's leading weather provider weather.com.
The airline's attractive online promotional scheme currently offers passengers who make online bookings on jetairways.com a chance to win 15 Scarlet LCD TV's from LG, 15 BlackBerry Smartphones, and a Maruti DZire car as bumper prize. Winners will be selected by lucky draw.
Jet has introduced an international web check-in facility for the convenience of its London, Hong Kong, Singapore, Kuala Lumpur, Bangkok and Brussels-bound passengers, wherein passengers holding e-tickets may now check-in on the web and print their boarding passes.
The airline plans to extend this facility to its North American destinations with the receipt of the requisite security clearances.
The airline's JetPrivilege members may now redeem their JPMiles online at jetairways.com in real-time, pay via credit card and print their award tickets online.
Although the service is available on the airline's India website only, it will be opened to other country sites shortly.
Jet also announced that with the activation of its station, Kathmandu, the airline now offers e-ticketing facilities on all its flights, spanning 60 destinations in India and around the world. The airline also launched its much-awaited Infant e-ticketing facility recently.
UNI
