Bangalore, May 14 (UNI) Infosys BPO, the BPO subsidiary of Infosys Technologies, has been certified COPC-2000 CSP Standard Version 4.1 for selected client programmes in the telecom order entry and order validation processes.
The COPC-2000 CSP Standard is a performance management framework, considered as a valued strategy for implementing contact centre's best practices that would improve performance in customer satisfaction and service, inbound and outbound sales, service dispatch, collections, retention, remittance processing, fulfillment, and other service operations, a company release said.
Infosys BPO has a head count of over 16,000 people and operates from eleven delivery centres, including six off shore centres. In India, it has delivery centres in Bangalore, Pune, Jaipur, Gurgaon and Chennai.
''The certification reiterates Infosys BPO's commitment to excellence and recognises its consistency in delivering to the highest standards of performance on measures such as service, quality, revenue, cost and client satisfaction,'' Infosys BPO Ltd CEO and MD, Amitabh Chaudhry said.
UNI RS GKT 1623