Mumbai, May 8 (UNI) Tata Consultancy Services (TCS) today announced renewal of its managed service contract with one of the world's leading long haul airlines Virgin Atlantic.
Under the renewed agreement, TCS will continue to manage Virgin Atlantic's global end-to-end IT systems including a 24x7 service desk, infrastructure and application support services. The Company also manages Virgin Atlantic's relationships with other third party IT vendors to ensure a cohesive approach to the airline's IT ecosystem. TCS service delivery for Virgin Atlantic is designed around IT Infrastructure Library (ITIL) best practices framework.
TCS rigorous metrics-based management model and airline innovation expertise will ensure increased responsiveness for Virgin Atlantic customers, the Company stated in a release issued here.
Virgin Atlantic IT Director Mike Cope in the release said that the airlines need to effectively exploit IT to be successful in a very competitive market place and the ongoing partnership with TCS had enabled the airline to achieve this.
TCS UK&Ireland VP and Country Manager A S Lakshminarayanan said, ''Virgin Atlantic's IT infrastructure and services are worldwide and therefore require a partner with a similarly global reach. TCS has established a strong reputation for providing our clients with certainty of outcome in alignment with their strategic objectives and the renewal of our agreement with Virgin Atlantic is testament to our performance over the past three years.'' Travel and Transportation sector is emerging as a key vertical for TCS, generating four per cent of the Company's total USD 5.7 billion revenues in FY08. TCS launched a dedicated Travel&Hospitality Innovation Lab in 2007 to help airlines enhance customer experience and differentiate themselves in an era of increasing competition and new distribution models.
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