New Delhi, Apr 22 (UNI) With a view to reduce its IT costs, the Country's largest telecom firm BSNL has entered into a multi-year licencing, support, and maintenance contract with Convergys Corporation for Convergys' billing solution.
Convergys Corporation, a global leader in providing customer care, human resources, said in a statement that BSNL, the world's seventh largest telecommunications company, will replace its legacy billing systems with the Convergys solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services.
The Convergys solution will support BSNL's 18 million wireline subscribers.
It is a real-time charging product that supports IP and IMS network technologies, convergent and online charging, and next-generation business models.
''World class telecommunications companies like BSNL realise the importance of their customer relationships as they compete in very competitive and rapidly deregulating markets,'' said Iain Hackett, Convergys' Vice President, Asia Pacific Region.
A convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers, he said.
The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT services, Business Solutions, and Outsourcing firm.
Tata will provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration, as needed.
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