New Delhi, Apr.1 (ANI - Business Wire India): iQor, Incorporated, a premier provider of call center services, has announced the opening of its second call center in India.
With its new Center of Excellence in Delhi, iQor plans to employ more than 1,000 people by the end of 2008, nearly doubling its operations in India.
"India is well-established in the call center industry and we are pleased to have increased our footprint so quickly and dramatically over the last 18 months," said Vikas Kapoor, President and CEO, iQor, Inc.
Call center agents in India will now have the opportunity of working with one of the largest and fastest-growing global call center companies in the industry.
"We have the best rate of employee retention in the industry, especially in our India operations.The simple reason is that we don't offer just a job, but a career with opportunities to grow - financially, in responsibility and in title - within the company. We also offer our employees the unique opportunity to work in other iQor offices anywhere around the world," said Rakesh Kumar, COO, Global Retention Operations.
"Expanding in India is only the start. Our business is growing and we plan a second wave of global expansion of talent this year. We will create more jobs in the Philippines, India, North America and other locations. Our people may physically sit in one location - whether it's Ohio or Delhi - but they are truly global workers, providing service to people 24/7, wherever they may reside," he added.
This year, the company's major global growth spurt will include expansion in the Philippines, Canada, India and the United States.
The expansion is part of iQor's commitment to its global corporate vision of excellence, including a million technology investment strategy that has resulted in a higher customer satisfaction rate. Delhi is one of 20 iQor locations worldwide - from Phoenix to the Philippines and Canada to India - that encompasses the first and largest all-digital, Voice-over-Internet Protocol (VoIP) deployments in the call center industry.
iQor provides call center services to some of the best-known companies in the world from 20 Centers of Excellence in five countries and four continents. iQor's 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.