Mumbai, Mar 17 (UNI) Tech Mahindra Limited today announced the signing of a five year deal valued in excess of USD 350 million to provide British Telecom (BT) with application maintenance and support services for their Business Critical BSS and OSS applications and platforms.
These services would be delivered from Tech Mahindra's state-of-the-art Centres of Excellence (CoE) facilities in India and a new facility being setup in UK to monitor BT's core business processes, the Company said in a release here.
Tech Mahindra's Service Excellence and Improvement Group (SEIG), focused on application maintenance and business activity monitoring (BAM), will deliver business benefits to BT through process harmonization, automation and standardization of application services with direct impact on BT's metrics of Right First Time and Cycle Time.
Company President Sanjay Kalra said that this deal showcased Tech Mahindra's strengths in delivering business critical services that have so far been hidden under 'business-as-usual' application support.
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