IBM unveils new busienss intelligence technology

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Bangalore, Mar 17(UNI) IBM's India Research Laboratory have developed advanced software technology that uses sophisticated math algorithms to extract and deliver business insights hidden within the avalanche of information gathered by companies during customer service calls and other interactions.

The company's press release here today said ProAct developed by IBM India Research Laboratory helps organizations gain new business insights and could be used to improve customer satisfaction, develop new products, services and find new business opportunities.

It is a text analytics tool, which automates previously manual analysis and evaluation of customer service calls, the press release said.

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