This centre will cater to the infrastructure and application management service requirements of customers across the ASEAN region through a remote service delivery model, a Wipro release said here today. The State-Of-The-Art remote service delivery centre will provide seamless integrated services on heterogeneous technology environments. Services rendered from this centre, included Datacentre Mangement, Network Management, Call Centre Technology Management and Business Service Management.
The centre will be the nerve centre for providing multilingual technical support to customers.
"Asia Pacific is focus market for us. It will bring us closer to our customers in the ASEAN region and thereby allowing us to provide better support by adopting a proactive approach, using best in class remote monitoring tools, robust processes using the ITL framework and a team of highly skilled technology experts", said Thandava Murthy, Chief Executive, Professional Services Division, Wipro Infotech.
Wipro has also recently been awarded the MSC Malaysia status from the Malaysian government.