Lattice Bridge Infotech has developed a solution, Webtra Xtend, which uses SMS, voice and hybrid messaging to create a real-time information system that monitors the employee transit events between workplace and residence, company's Chief Strategy and Sales Officer S S Rajan said. "When a pick up vehicle leaves the office, Webtra server sends an automated message to each of the employee who will be picked up by that vehicle. This message contains the vehicle number and name of the driver," he said.
This message is sent from a high security server to minimise the possibility of spoofing the identity. When the vehicle is due to arrive at the first pick up point, the driver of the vehicle receives a call from the central server confirming whether he has reached the first pick up point. All messages are sent from and received by only the authorised phone number of the server, he added.
The employee who boards the vehicle also receives a message confirming her/him entering the vehicle. This routine continues, with the server confirming vehicle arrival at every point and the boarding of the next employee in the vehicle.
This information is captured at the backend to drive a clear picture on the total time taken to traverse the route, and time spent waiting during the trip. "It can also be useful in minimising the speeding menace of BPO cabs," he said.