New Delhi, Feb 17 (UNI) Country's largest public sector telecommunications company, Bharat Sanchar Nigam Limited (BSNL) today said Oracle has bagged a contract to provide next-generation services with Oracle's Siebel Customer Relationship Management (CRM) and other Applications, Database and Middleware.
Oracle has won a contract comprising Oracle Applications, Oracle Database and Oracle Fusion Middleware which will drive BSNL's aggressive growth plans and enhance customer service delivery in the country.
''We have undertaken a decisive step towards extensive deployment of IT solutions for enhancing customer service and enabling faster roll-out of services,'' CMD BSNL, Kuldeep Goyal said.
With a customer base of more than 70 million across the country, BSNL is investing extensively in technology in order to maintain its leadership position in the country. The company is implementing a next-generation, state-of-art Call Detail Records (CDR) based Customer Care and Convergent Billing system that will provide effective billing and customer care solutions. BSNL will implement the CDR based system across the country divided into four zones and four data centers.
''The CDR project seeks to enhance customer service delivery across the organisation and as a result it will not only be able to enhance customer care but will also be able to reduce operational costs and increase revenue realisation for effectively meeting the new challenges in the telecom sector,'' Mr Goyal said.
Under the contract, BSNL will adopt Oracle Database, and Oracle Business Activity Monitoring, a component of Oracle Fusion Middleware.
It will use several of Oracle's Siebel CRM applications including Order Management, Sales Management, Marketing Management, Services, Call Centre and Web-Self Care. Oracle's offering also includes Purchasing, Financial Management and Enterprise Asset Management modules of the Oracle E-Business Suite.
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