New Delhi, Feb 11: Cincom SynchronyTM (www.cincom.com/synchrony) won a "Best of Show" award at Technology Marketing Corporation's (TMC) Internet Telephony Conference and EXPO East 2008 recently held at the Miami Beach Convention Center.
Cincom received the "Best of Show" award in the Call Center 2.0 category for its Synchrony call center and customer experience management solution, which was also a recipient of TMC's 2007 Product of the Year award announced in January. Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.
Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touch points and enables comprehensive reporting and analytics for improved customer experience management.
The “Best of Show" awards are presented to companies unveiling the most impressive new products or new releases at the show.
Each winner displayed and demonstrated their product on the Internet Telephony Expo show floor, and the namesake magazine will also feature the award recipients in its March 2008 issue.
Cincom Synchrony has earned numerous awards over the past few years including the prestigious 2007 Product of the Year Award and 2006 Editors Choice Award from Customer Interaction Solutions magazine.