Under the terms of the agreement, Firstsource will manage and operate and Barclays operations center in Colorado Springs, provide customer care and collection's support to Barclays US cardholders. The partnership is expected to provide Barclays with increased operational efficiency and flexibility, and help both Companies support their expanding operations in the US. The Firstsource's employees in Colorado Springs would continue to focus on providing services to Barclays US cardholders, a release stated.
Firstsource MD and CEO Anand Mukerji said in the release that, Barclays add to another top institution in the financial services practice of first source.
Firstsource currently have nearly 2,500 employees and more than a dozen operations centres in the United States and providers customised business process management solutions to leading US Companies in the Financial Services, Telecom and Healthcare industries.
Firstsource's Financial Services clients included three of the five largest banks and six of the 10 largest credit card Companies in the United States, and one of the five largest banks in UK.
Firstsource's range of services includes credit evaluation, accounts set-up, customer services and account maintenance, dispute resolution, mortgage origination and servicing, insurance policy issuance and administration, payment processing, research and analytics.