Mangalore, Jan 30: A paradigm shift in the relationship of the customer and the service provider has forced the provider to change his mindset to suit himself in the rapidly changing market scenario, said Laxminarayana, Group General Manager, MRPL here today.
Inaugurating a one-day workshop on 'Technology Development Demonstration Programme'(TDDP), jointly organised by Daxina Kannada District administration, Kanara Chamber of Commerce and Industry (KCCI) and District Committee for Science and Technology, Mr Laxminarayana said in a stiff competition, new market strategies should be devised to face the challenges.
The provider should be able to envisage the expectations of the customer and act accordingly to fulfill at the earliest so as to face the competition effectively and efficiently, he added.
Speaking on the occasion, Harish Iddya, Advisor, DSIR, New Delhi said besides familiarising the local Industries, with TDDP scheme, the DISR was also aiming to provide partial financial support to R and D projects of Industries.
Dr Iddya said the projects should be identified for the development of new products, provided the Industry undertakes to commercialise it in the event of successful completion of the project. If the R and D projects were supported by the Centre, then the imports for such projects enjoy customs duty exemption, he added.
He said the indirect benefit coupled with the financial support would provide additional incentive to Industries to build up their capital equipment base for higher technology.