"Currently at USD 11 billion, the industry was well poised to reach 30 billion dollar by the year 2012 but if the government and the academia work together to support the industry and the stake holders stay focused the industry can achieve the 50 billion dollar mark in five years", he added.
NASSCOM, along with Everest Group, a global strategy consulting firm, today released the findings of the land-mark study on the Indian BPO industry titled NASSCOM-Everest India BPO Study Road Map 2012. -''Capitalising on the expanding BPO landscape''.
The study provides a comprehensive fact- based view of the capabilities of this sector, opportunities and growth imperatives for the Indian BPO industry and its stakeholders.
The study predicted a five-fold growth in the Indian BPO market and contribute 2.5 per cent of India's GDP from exports. While it can provide a direct employment to two million and indirect to eight million by 2012. At present the industry employed Seven lakh people across 25 countries and accounted for approximately 40 per cent of the global BPO offshore market.
"The future potential is even larger". This study not only estimates the opportunity ahead but also lays down specific agenda for all stakeholders to help achieve this', Mr Mittal said.