New Delhi, Jan 27: Telecom regulator TRAI has issued an order asking service providers to issue free of cost hard copy of bills to their postpaid customers.
The Tariff Amendment Order is applicable to all types of tariff plans of mobile (GSM and CDMA) and fixed line services in respect of postpaid suscribers. The move will enable the customers to satisfy themselves about the genuineness of the bill, facilitate making payments, verify the charges incurred by them and monitor usage, TRAI said in a statement.
It added that most customers who own a phone may not have access to computer or internet to obtain the bill through e-mail. The itemised bills for long distance calls free of cost and local bills will remain under forbearance.
Service providers of the other utility sectors such as electricity, water and financial institutions do not charge any amount for providing the hard copy of the bill, the statement added.