New Delhi, Dec 26 (UNI) Announcing its foray into the BPO sector, Telecoms services firm Spanco Telesystems and Solutions Ltd today said it will invest over Rs 400 crore to expand its footprint in the country by 2009.
''We believe this is the best time to enter the domestic BPO market given the huge emerging opportunities within the country.
Given Spanco's erstwhile experience in the domestic space and proven technology competency, we will seek to differentiate ourselves by providing complete BPO and end-to-end strategic outsourcing solutions,'' Spanco BPO Executive Director and CEO Sandeep Soni said.
The new venture, Spanco BPO has set up two flagship customer support centres in Gurgaon and Mumbai to provide back office and contact centre services to domestic clients. These will encompass customers across diverse segments, including financial services, insurance, telecom, entertainment, retail and hospitality sectors.
The company will set up facilities in the cities, including Chennai, Jaipur, Mysore, Ahmedabad, Lucknow and Noida.
Spanco BPO currently employs over 3,000 people and is expected to grow around 5,000 employees in the first phase of expansion. Built to international specifications the state-of-the-art facilities in Gurgaon and Mumbai will be spread over two lakh sq ft with a capacity of 2,200 production seats.
The company aims to increase the capacity to 15,000 seats with over 25,000 employees by financial year 2009.