Walia for amendment in Central Elec Act for customer satisfaction

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New Delhi, Dec 3 (UNI) Delhi Power Minister A K Walia has mooted amendment in the Central Electricity Act, 2003 and corresponding rules to ensure optimum consumer satisfaction as the Consumer Grievance Redressal Forum and the Ombudsman have not been able to provide desired satisfaction to the consumers while functioning under the licensees that DISCOMS in Delhi.

Dr Walia has taken up this matter with the Union Power Ministry and has also stressed the need to have legal mandate for institutions like Public Grievance Cell and the Office of Electricity Consumer Advocates so that the objective of consumer satisfaction could be achieved in its right perspective in the privatised power distribution scenario.

Noting that functioning of such institutions under Distribution Licensees have not been able to raise level of satisfaction in respect of consumer grievance redressal, Dr Walia said the independent functioning of these institutions would go a long way to instill public confidence in the consumer grievance redressal system.

He has called for bringing such institutions under the direct control of the State Electricity Regulatory Authority. This would be instrumental in raising consumers' confidence in institutions like Public Grievance Cell and office of Electricity Consumer Advocates.

Electricity consumers in Delhi have not been able to digest functioning of such institutions under the control of the DISCOMS as DISCOMS have been functioning with absolute commercial attitude, which has resulted in accumulation of unresolved grievances.

Reiterating commitment of Department of Power to safeguard interests of electricity consumers as city, Dr Walia said, ''Government is supposed to be the sole protector of interests of consumers in Delhi.'' UNI

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