Mumbai, Dec 3: Intelenet Global Services, one of the leading global BPOs, has acquired Mauritius-based SPV that owns two global companies-- Upstream, a global BPO company, and India-based Travelport ISO, a global travel services company.
This is Intelenet's first major step in its inorganic growth strategy, which was set in motion following the management buy-out backed by Blackstone in June, 2007.
Upstream, headquartered in the US, employs over 1,200 people across three on-shore delivery centres in the US, two near-shore delivery centres in Latin America (Guatemala and Panama) and an off-shore delivery centre in Mauritius.
The Company provides multi-channel contact centre solutions including voice and back office operations spanning customer relationship management and sales support for nine key clients primarily in the travel and information technology domain.
Whereas, Travelport ISO offers Voice, BPO, Finance and Accounting Services to leading global travel brands and employs 1,100 people at two locations in India.
This acquisition will enhance Intelenet's expertise in the travel domain while increasing its exposure to newer customer segments like the business to business (B2B) segment.
Announcing the acquisition, Intelenet Global Services CEO Susir Kumar said, ''We have identified 'travel' as a key growth area and with these acquisitions, Intelenet has taken the first major step towards growing its global delivery footprint.'' Intelenet Global Services is a leading global third party BPO company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in UK, USA, Australia and India.